TECHNOLOGY SUPPORT TECHNICIAN

The Technology Support Technician is a member of the technology team. Along with the Director of Technology and Innovation, the IT Operations and Systems Manager, and the Technology and Innovation Assistant, the Technology Support Technician supports the configuration and maintenance of technology devices and systems.

REPORTS TO:     IT OPERATIONS AND SYSTEMS MANAGER

ESSENTIAL DUTIES AND RESPONSIBILITIES

• • Support the deployment and maintenance of technology devices

  • Install, maintain, and configure computer systems

  • Perform system patches and upgrades

  • Support the 1:1 iPad program, faculty laptops, and shared laptop carts using MDM solutions and Apple School Manager

• • Staff the Technology Help Desk as the initial point of contact for constituents.

  • Monitor the ticketing system to record, update, escalate, and resolve work order tickets

  • Troubleshoot hardware and software errors, run diagnostics, and document resolutions.

  • Ensure equipment problems are resolved promptly with minimal disruptions

  • Service copier and printer needs, such as toner, paper jams, and other printer problems

  • Assist faculty and staff with school-wide systems

• • Support and troubleshoot classroom devices

• • Provide support to Parish Staff with network, wifi, laptops, and iPads

  • Set up and manage multimedia devices and zoom/livestream for school meetings/presentations, sometimes outside of regular school hours

  • Perform other duties as assigned

REQUIREMENTS

• Experience supporting a diverse community of students, parents, and colleagues

• Growth mindset and eagerness to learn

• Strong customer service orientation: tactful, patient, and courteous

• Ability to manage multiple projects

• Demonstrated time management skills; ability to prioritize and escalate support requests for timely resolution

• Exemplary attention to detail and organizational skills

• Excellent interpersonal communication; capable of explaining technical details to users of varying expertise

• Proficiency in supporting macOS and iOS devices and systems, familiarity with Windows

• Availability for flexible hours: sometimes before and after school, evenings, and occasional weekends

 EXPERIENCE WITH THE FOLLOWING SYSTEMS IS DESIRABLE

• Apple MacOS and iOS

• Google Workspace

• Office 365

• Veracross Student Information System

• Schoology Learning Management System

• Verkada Camera and Security

• Windows 10/11

• Interactive Displays

• AV and Zoom setups

• Copiers

• Mosyle MDM

WORK ENVIRONMENT AND PHYSICAL REQUIREMENT

• Required to lift and carry up to a maximum of 25 lbs., in a correct manner consistent with the appropriate training provided by the School

• Occasionally required to use hand to finger, handle or feel objects, touch and use tools, reach with hands and arms, climb stairs, bend, stoop, twist, lift, reach, push, pull, grasp, balance, kneel, crouch, crawl, grasp, talk, hear, and walk during the course of employment

• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and an ability to adjust focus

• May use telephone, computer, copier, and other office equipment in the course of a day

• Required to sit while operating word processing equipment for approximately 2-4 hours daily, repetitive motion for typing and other keystroke needs

APPLYING FOR THE POSITION PLEASE USE LINK https://recruiting.paylocity.com/recruiting/jobs/All/76126548-6076-4f1d-9f70-9d3eac972cd9/St-Matthews-Parish-School

TERMS OF EMPLOYMENT

This is a non-exempt part-time position

COMPENSATION

$32 - $40 per hour depending on experience

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

All school personnel must successfully complete a fingerprint background check through Live Scan and provide current tuberculosis clearance 

The school is a member of the National Association of Independent Schools and the National Association of Episcopal Schools, and is accredited by the California Association of Independent Schools and the Western Association of Schools and Colleges