DEPARTMENT: ADMINISTRATIVE

REPORTS TO: DIRECTOR OF TECHNOLOGY

STATUS: PART-TIME, HOURLY, NON-EXEMPT (M-F, 8 am - 2pm)

COMPENSATION: $31.00-$38.00

Black Pine Circle School is a K–8 independent school in Berkeley, California. For almost 50 years, we have inspired lifelong learners through an inquiry-based Socratic education that places equal emphasis on academics and the arts. Our Lower School (grades K–5) supports approximately 125 students, and our Upper School (grades 6–8) supports approximately 180 students. 

MISSION STATEMENT:

BPC’s mission is to create a learning community that encourages humanity, empathy, moral depth, cultural understanding, and freedom in intellectual pursuits. Socially, it is our goal to instill mutual respect, compassion, and a sense of belonging among all of our students.

POSITION OVERVIEW:

The IT support associate role will provide high-level technical support and guidance to the School’s constituents. They will support and troubleshoot technical issues with faculty, staff, students, and families along with other day-to-day technical support needs. They will assist in developing best practices for improved processes and reliable technology solutions. . 

RESPONSIBILITIES:

• Provide L1 end-user support for software, hardware, copiers, printers, and other services

• Monitor help desk tickets and resolve technology issues

• Manage and maintain our JAMF Pro environment for Mac and iOS devices

• Manage and maintain our Google Workspace environment for Chromebooks 

• Maintain regular software update cadence

• Operate basic network services such as phones and Wi-Fi connections

• Set up, maintain, troubleshoot, and update Mac, iOS, and Chrome devices

• Track inventory of hardware, licenses, and other IT assets

• Create complete, accurate, and appropriate documentation

• Assist teachers, students, and administrators with daily technology use 

• Create tutorials focused on classroom, office, and school-wide technology initiatives 

• Work with external vendors in the support of hardware, software, and other IT projects 

• Review, evaluate, and recommend solutions for projects requiring specialized hardware and software

• Provide A/V support for classrooms and school events (theater, productions)

• Assist director of technology with developing long-term technology plans 

• Assist with managing and maintaining the 1:1 program

• Demonstrate experience and willingness to push into classrooms for technical support 

• Provide technology support for evening and weekend events, as needed.

SCHOOL-WIDE DUTIES

• Participate on school committees as needed and appropriate

• Attend all 4-STAR events (school-wide mandatory events)

REQUIRED QUALIFICATIONS AND SKILLS

• Bachelor's degree preferred; relevant experience will be considered in lieu of degree

• 1+ years of experience working in a related field (preferably in a school environment) 

• Ability to prioritize tasks based on department standards

• Provide excellent technical, troubleshooting, and problem solving skills

• Knowledge of differing educational and management platforms such as Google Workspace, JAMF, Clever, Freshdesk a plus!

• A commitment to the mission and educational philosophy of the school

• Ability to work collaboratively with staff, faculty, and families

• Great organizational and time-management skills

• Effective verbal and written communication skills

• Must be detail-oriented and possess a self-motivated curiosity

• Demonstrated ability and willingness to learn quickly and independently

• Dependable, completes assigned tasks, excellent follow through

• Demonstrated flexibility with changing demands, priorities, and the ability to handle deadlines and pressure with a commitment to high standards 

COMPENSATION

The anticipated base compensation the school reasonably expects to pay candidates for the position of IT Support Associate is $31.00 to $38.00 per hour depending on factors such as experience and education as well as the internal pay equity of current employees.

BPC’s board and administration are dedicated to offering competitive salaries and benefits, including medical benefits, retirement plan employer contributions, and professional development opportunities.

WORK ENVIRONMENT

Required to lift and carry up to a maximum of 50 lbs., in a correct manner consistent with the appropriate training provided by the School. Reaching with hands and arms, climb stairs, bend, stoop, twist, lift, reach, push, pull, grasp, balance, kneel occasionally. Use of telephone, computer, copier, and other office equipment. Required to sit (or stand) for prolonged periods of time while operating a computer for approximately 6-8 hours daily. Repetitive motion for typing and other keystroke needs.

HOW TO APPLY

Candidates interested in the following positions should submit their resume and cover letter to jobs@blackpinecircle.org, with the title of the position you are applying for in the subject line. The cover letter should include an introduction of yourself to the hiring committee, as well as why you are interested in joining the Black Pine Circle community. Resumes without a cover letter will not be reviewed.

Black Pine Circle School is an Equal Opportunity Employer and is committed to a policy of equal employment opportunity for all applicants, employees, and volunteers, and the School makes decisions based on the merits of each candidate. We have an ongoing commitment to the creation of a workplace free of discrimination and harassment, and prohibit discrimination based on an individual’s culture, race, ethnicity, sex, religious beliefs, ancestry, sexual orientation, gender identity, reproductive health decisions, national origin, age, physical or mental disability, pregnancy, military and veteran status, citizenship status, marital status, genetic information, height, weight, or any other status protected by federal, state, or local law. Black Pine Circle will afford equal employment opportunities to all qualified applicants, employees, and volunteers as to all terms and conditions of employment, including, without limitation, compensation, hiring, training, promotion, transfer, discipline, and termination.